Shipping policy
Thank you for choosing LOTUS STUDIO. We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information about our shipping practices, including processing times, delivery options, and shipping costs.
1. Processing Time: Orders are typically processed and dispatched within 2-3 business days of payment confirmation, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Method: We offer the following shipping option to accommodate your needs:
Standard Shipping: Estimated delivery within 7-14 business days.
3. Shipping Costs: Shipping costs are calculated based on the weight of your order, shipping method selected, and destination. You can view the shipping costs for your order at checkout before completing your purchase. Please note that shipping costs are non-refundable.
4. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
5. Delivery Times: Delivery times are estimates and may vary depending on factors such as shipping method, destination, and carrier delays. While we make every effort to ensure timely delivery of your order, we cannot guarantee delivery by a specific date.
6. Shipping Restrictions: We currently ship within the United States, Canada, and Mexico. Please note that some products may be subject to shipping restrictions or additional customs fees or duties based on your location. It is your responsibility to check and comply with any applicable customs regulations.
7. Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect address information provided by the customer or failure to collect the package from the carrier, the customer is responsible for any additional shipping costs incurred for re-delivery.
8. Shipping Partners: We partner with reputable carriers to ensure reliable and efficient delivery of your orders. However, we are not responsible for delays, lost or damaged packages caused by the carrier or factors beyond our control.
10. Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at Info@lotusstudio.store.
Thank you for choosing LOTUS STUDIO. We appreciate your business and look forward to serving you again soon!
Last updated: 11/9/2024
www.lotusstudio.store
Info@lotusstudio.store